Privacy Policy

Introduction

At Ultimate Tooling, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you use our website, ultimatetooling.co.za. By using our website, you consent to the practices described in this policy.

Information We Collect

When you place an order or interact with our website, we may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, shipping and billing addresses, payment information, and any other details necessary to process and fulfill your order.
• Order Information: Details of the products you purchase, order number, date of purchase, and shipping details.
• Account Information: If you create an account on our website, we collect your username, password, and other profile information.
• Technical Information: This includes your IP address, browser type, operating system, and browsing history on our website. We collect this information to improve your browsing experience and enhance the functionality of our website.
• Communication Information: Records of any communication between you and Ultimate Tooling, including emails, phone calls, and messages.

How We Use Your Information

Your personal information is used solely for the purpose of facilitating your orders and deliveries. Specifically, we use your information in the following ways:

• Order Processing: To process and fulfill your orders, including confirming your purchase, processing payments, and arranging for shipping and delivery.
• Customer Support: To provide customer support and respond to your inquiries, complaints, and feedback.
• Account Management: To manage your account, including sending account-related notifications and updates.
• Marketing Communications: With your consent, we may send you promotional offers, newsletters, and other marketing communications. You can opt-out of these communications at any time.
• Website Improvement: To analyze and improve the functionality and performance of our website, and to personalize your browsing experience.
• Security and Fraud Prevention: To protect our website and customers from fraud, unauthorized transactions, and other illegal activities.

Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with order processing, payment processing, shipping, and other business operations. These providers are contractually obligated to protect your information and use it only for the purposes specified by Ultimate Tooling.
• Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction. The new owner will be required to honor the terms of this Privacy Policy.
• With Your Consent: We may share your information with third parties if you give us explicit consent to do so.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and gather information about how you use our website. Cookies are small data files that are stored on your device when you visit a website. They help us remember your preferences, track your orders, and analyze website traffic. You can manage your cookie preferences through your browser settings.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at info@ultimatetooling.co.za or +27 71 325 0216. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites that are not operated by Ultimate Tooling. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and notify you of significant changes via email or through a notice on our website. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is being used, please contact us at:

• Email: info@ultimatetooling.co.za
• Phone: +27 71 325 0216

Thank you for choosing Ultimate Tooling. We value your trust and are committed to protecting your privacy.