Shipping Policy
At Ultimate Tooling, we strive to ensure that your orders are processed and shipped in a timely and efficient manner. However, it’s important to note that unless privately arranged, our shipping services are limited to addresses within the borders of South Africa. We appreciate your understanding and cooperation in this matter.
Shipping Fees and Weight Restrictions
Please be aware that additional shipping fees may apply for orders that exceed a certain weight. This is to ensure that we can continue to provide a reliable and cost-effective shipping service to all our customers. The specific weight threshold and associated fees will be communicated to you during the checkout process.
Order Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Methods and Delivery Times
We partner with reliable courier services to deliver your orders. The estimated delivery time for standard shipping within South Africa is 5-7 business days. Please note that delivery delays can occasionally occur, especially during peak seasons or due to unforeseen circumstances.
Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track the progress of your delivery through the courier’s website.
Shipping Address Accuracy
To ensure successful delivery, please provide accurate and complete shipping information during checkout. Ultimate Tooling is not responsible for orders that are undeliverable due to incorrect or incomplete addresses. In such cases, the customer will be responsible for any additional shipping fees incurred to re-ship the order to the correct address.
Damaged or Lost Shipments
While we take great care in packaging and shipping your orders, damage or loss can occasionally occur during transit. If you receive a damaged item or believe your order has been lost, please contact us immediately at info@ultimatetooling.co.za or +27 71 325 0216. We will work with the courier service to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.
International Shipping
As mentioned, unless privately arranged, we do not offer international shipping at this time. We apologize for any inconvenience this may cause. If you are interested in arranging international shipping, please contact us directly at info@ultimatetooling.co.za or +27 71 325 0216 to discuss potential options.
Customs, Duties, and Taxes
Ultimate Tooling is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns and Exchanges
If you need to return or exchange an item, please refer to our Return Policy for detailed instructions. Items must be returned in their original condition and packaging. Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Customer Support
Your satisfaction is our top priority. If you have any questions or concerns about your order, please do not hesitate to contact our customer support team at info@ultimatetooling.co.za or +27 71 325 0216. We are here to assist you with any issues you may encounter.
Contact Us
For any queries or problems with your order, you can reach us at:
- Email: info@ultimatetooling.co.za
- Phone: +27 71 325 0216
Thank you for choosing Ultimate Tooling. We appreciate your business and look forward to serving you again in the future.
